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Pipeline leaked once more next day as well as he came buy and fixed it once more. By this time the tiles where coming up as well as rug was spoiled.




We have called and also left messages sometimes and no one returns our contact us to allow us recognize what is taking place. Many calls over three months as well as no return calls. I am 90years old as well as do not require this agravation. Preferred End Result, Contact by the company; Repair service; Finish the task, We have actually spoken with the client and also asked for the repair quote from their specialist.

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They left a mess in the driveway, basement as well as one individual threw up in front yard. Broke bathroom and also it dripped in basement after salesperson claimed they would need to eliminate it.


After repeated conversations as well as them not revealing up we told them to take care of the dripping window. Again was told they do not do home windows and were informed the window needs to be replaced. Desired Result, Invoicing change, We talked to the customer on October 5th and all issues have been fixed with the exemption of the home window.

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(The consumer showed he/she DID NOT accept the feedback from the organization.) Safestep never consented to remedy problem. I was informed to get estimate as well as after that they would choose if the window fixing or substitute would certainly be covered. He (James) would certainly have to take it to his superiors to see if it would certainly be approved.


09/23/2021On Aug 3, 2021 I gave a $2000 deposit to acquire a stroll in bathtub. It was going to be funded as well as scheduled for set up in Sept 15,2021. My money never ever obtained approved and also I have actually been calling to obtain my deposit returned. This week I have left messages to both the company and my salesperson to look at the standing of my return.

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Preferred End Result, Refund, We were educated on September 22, 2021 by Mr. **** that he had actually informed the financing company, which was checking out offering him with a loan, that he no longer wished to go ahead. The refund was refined into accounts payable that day. It might take 10-14 days for Mr.


(The consumer indicated he/she DID NOT accept the reaction from the business.) The min they knew I had not been authorized for financing, I need to have been informed. I shouldn't need to call all the numbers I can find to get my refund. It is a genuine trouble to stand up an additional business that is giving the same service to wait till I get my cash back.

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When I tried to make use of the bathtub, the circuit breaker kept tripping. On Jan 21, 2021, I tried to utilize the bathtub.




I informed her that a person had actually currently appeared and also was dealing with it. (continued) Desired Outcome, I want this tub out of my house, my sum total refunded, $2,500 for the updated water heater that, I am contacting respond to Ms. ***'s grievance. I want to apologize for the issues she has actually had with her walk-in bathtub.

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We have spoken to Ms - Southeastern Walk-In Tubs,. *** and we are mosting likely to change her present walk-in bathtub with a brand-new walk-in tub of my blog the exact same model as well as dimension with the same guarantee. As soon as the brand-new walk-in bathtub is installed as well as she is totally satisfied with the tub as well as the installment, we will attend to the inconvenience she has experienced throughout the duration where she was unable to use her walk-in tub.


This is an extension of a previous issue that was not a fantastic read dealt with to my satisfaction. Grievance affixed. We are unable to read the attachment filed by Ms. ***. walk-in tub company Charleston. When we attempt to enlarge it, the type ends up being also blurred to check out. *** Paper Affixed *** This is a continuation of my previous grievance that was not resolved to meet my fulfillment.

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Brian ******* called and also stated he would like to obtain me a totally brand-new tub. I asked him what sort of compensation I would certainly enter addition to a brand-new tub. Every single time I asked him, he would state, we will have to wait to see what prices are involved with the new bathtub.


Saturday, June 26, my new bathtub was ultimately set up. Ultimately, contacted Brian M ***** on July 9. After the brand-new bathtub was mounted, he said it ran out his hands and also another division would be managing the finances. Each time I called him, he would certainly claim he would call me back find more in ten mins.

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I needed to continue calling him. On July 13, I had actually a missed call from a person from financing. I do not remember his name. We played phone tag for about a week. When I lastly got him, he started stating they usually pay $100 a month yet considering that it had actually been 6 months, he would certainly give me $200 a month.


He stated, well I can have gotten you a booster. He claimed he would offer me an extra $1,000 off due to the fact that of the water heating unit.